Frequently Asked Questions

Our products are designed and manufactured at our factory in Washington, NC. By buying made in the USA products you are helping to support our country and provide meaningful jobs to U.S. citizens. We appreciate your support.

1. Populate your shopping cart with your products and zip code and click the estimate button. Don’t worry, this will not charge your credit card.

2. Call a customer service representative at 252-623-2122 between 8:00 AM and 6:00 PM EST.

3. Submit your request to cs@Recyclingbin.com

4. Fax your request to 973-706-6111

1. Visit our Customize tab on the main menu and this will walk you through the process for a custom quote request, which you can submit online.

2. Call our offices at 1-800-910-4757 and ask to speak with a representative. If after hours, please leave a voice message and a qualified representative will call you back.

3. Email your request to cs@Recyclingbin.com

Yes, we have a very talented and experienced design team ready to help you with your project. In some cases you may wish to add your logo or special copy to our existing designs; in others, a complete redesign may be your requirement. In either case we provide complete design, 3D renditions, or guidance and templates for you or your agency. Design fees may apply depending on the nature of the project.

For best results we require vector art in high resolution format. Typically 150 dpi at 50% of size works well. High resolution JPEGs, AI files, and EPS files are all acceptable. Please don’t hesitate to ask us with any questions.

By email: cs@Recyclingbin.com

By fax: 252-623-2127

US Mail to: Recyclingbin.com, 932 Page Road, Washington NC 27889

The following entities qualify for net 30 day terms: public schools, colleges, municipalities, county and state governments, the Federal Government, and the US Armed Forces.

Companies and entities purchasing for the first time are required to prepay. For customization orders a 50% deposit is required, with the final 50% due prior to shipment. Companies may then submit a credit application to cs@Recyclingbin.com for a determination of net 30 acceptability. If the credit analysis is positive, terms will be provided.

We accept checks drawn on US banks, wire transfers, American Express, Visa, MasterCard, and PayPal.

Yes, we ship to most countries outside the US. Please send your request to cs@Recyclingbin.com along with your detailed address. A quote will be provided within several days of the request. International shipments require prepayment by wire transfer in US funds, or a check or money order drawn on a US bank.

Orders generally ship within 3-5 business days of the order date and will take 1 to 5 business days in transit depending on your location. Customized products generally require 4-7 weeks of production time prior to shipping, depending on the quantity and nature of the order. We strive to minimize shipping costs, so we generally wait until all products are complete so they can be shipped together. If you need something quickly and have ordered several products, partial shipments can be provided upon your authorization; extra fees may apply.

We provide priority custom-critical production and express shipping services. In some cases we have worked through the night to meet our customers’ requirements. Please call our offices at 1-800-910-4757 if you are in need of this service.

Upon shipment you will be notified via email to track your order.

To obtain a copy of our W-9, a receipt, or an invoice, please call or email this request with the order number to cs@Recyclingbin.com.

To obtain a copy of a receipt or invoice please call or email this request with the order number to cs@Recyclingbin.com.

We proudly stand behind our products. If you are not satisfied with the performance of any RBC product, simply contact us within 30 days of purchase and we will gladly repair or replace your product at our expense, provided it has been used as intended and you can show us a photograph which shows fault with the product.

Since we make a variety of equipment in different materials, it very much depends on which models. Our steel and aluminum bins last indefinitely. Our extruded plastic polypropylene bins have been known to last well in excess of 12 years depending on how and where they are used. Our wood-crafted bins last indefinitely, and our temporary cardboard bins are designed for a much shorter life unless used indoors, where they can last years.

Yes, this is a key distinction in working with us — we want your products to last. You can buy most replacement lids, flaps, and other parts at any time by calling customer service or ordering online under Accessories on the home page.

If an order arrives damaged via FedEx, please have the delivery person make a note when you sign for the delivery that the carton arrived damaged. If possible, take a photograph of the carton and email it with the tracking number to cs@Recyclingbin.com; a damage report will be initiated. Set the package aside for inspection by a FedEx inspector — Recyclingbin.com will replace the product while the FedEx investigation is underway.

If an order arrives damaged by common carrier (truck), please do not accept the order, and sign on the bill of lading that you are not accepting delivery because the order is damaged. If possible, photograph the damaged goods and notify a Recyclingbin.com customer service representative at 800-910-4757 — we will replace the damaged order while the claim with the trucking company is being handled.

We strive to make the most advanced and economical recycling products. We do not factor the cost of returns into our low pricing, and we reserve the right to determine if an order is eligible for return. Assembled bins and items received more than 10 calendar days from the date received are not eligible for return. Please contact a customer service representative at 800-910-4757 within this time frame to arrange a return. A credit or refund will be issued provided the product is not damaged, and a 20% restocking and re-cartoning fee will be charged. Return shipping is the responsibility of the customer.